Frequently Asked Questions

Our shop is located in the Al-Qaswa district on Al Hijrah Road, approximately 10 to 12 minutes away by car from Masjid An Nabawi.

You can easily reach us by booking a ride via Uber or Careem, or by taking a taxi. Simply set your destination in Google Maps to "مشغل روشن للخياطة الرجالية | Roshan Thobe Tailor".

Yes! For pilgrims visiting Madinah for Umrah or Hajj, we offer direct hotel delivery straight to your hotel reception near the Prophet's Mosque once your thobe is tailored.

Our team speaks Arabic, English, and Urdu/Hindi to ensure smooth communication and exact measurement guidance for both local and international customers.

Our regular tailoring turnaround time is 5 to 6 days. However, for pilgrims and visitors with limited stay, we offer express 24 to 48-hour service upon request.

Express international shipping (to the UK, Europe, USA, and worldwide) usually takes 3 to 7 business days after tailoring is completed, delivered via courier partners.

Yes! We regularly ship custom-fit thobes to major UK cities (London, Manchester, Birmingham, etc.) and across Europe with tracked express shipping.

Prices vary depending on the fabric chosen (such as premium Japanese, Korean, or Bentley fabrics) and design customizations. Please message us on WhatsApp (+966542313849) or Instagram for an immediate price estimate.

Yes! If you are ordering from abroad or outside Madinah, you can schedule a live Google Meet video call with our master tailor to guide you step-by-step on taking measurements or measuring your best-fitting thobe.

You can send us the dimensions of your best-fitting thobe, follow our video guide, or schedule a live video consultation with our team.

Yes, we accept large orders for families, Umrah/Hajj pilgrim groups, corporate delegations, and wedding groups with high-precision custom fitting for each individual.

Yes! We offer special pricing and packages for group and bulk orders. Please call or message us directly on WhatsApp (+966542313849) to discuss group discounts and customized delivery schedules.